Returns Policy

Returns, Refunds and Your Right to Cancel

  • Under the Consumer Protection (Distance Selling) Regulations 2000, you have the statutory right to return any products you have purchased within fourteen (14) working days after delivery and arrange your own courier to return the goods to our business premises at the consumer's expense. Products must be kept in the same condition as when purchased and in the same packaging, in which they were delivered; see below for further details. 
  • In order to return a product, please contact us in writing or other durable medium (including email) within 14 working days after delivery. You will then be entitled to a refund (minus any delivery fee) or exchange (with a levied delivery fee) from us which will be paid within thirty (30) days of your notice of cancellation. Items must be kept in the condition in which they were purchased and in original packaging. Items requiring assembly must be assembled in any way or will not be accepted back. We reserve the right to refuse a refund if any item is deemed to be non re-sellable. Original delivery charges are not refundable.
  • After the fourteen (14) working day return period has elapsed, we will not accept returns on any items.
  • Subject to your statutory rights, bespoke products made or altered specifically for you may not be returned nor will we provide any refund, unless they are defective or have been accidentally damaged by us in the course of delivery.
  • If we deliver incorrect or damaged goods, or in the event that you discover any defect in the goods for which you require compensation or other remedy, you must report the defect within 48 hours of the date you receive them, or as soon as possible thereafter by emailing us. Any defects or damages must be reported to us within 48 hours and we must be emailed images/photos and a completed damage form within the 7 working days and before any return, refund or replacement is carried out. Please keep the products purchased in the same condition that they were received and retain the original packaging in the condition it was provided. We reserve the right to refuse return of items should the original packaging not be available to allow the safe return via our carriers.  If we receive the goods back with us and they are damaged due to them not being repackaged sufficiently in their original packaging we will charge you for the reduction in value.  Should it be deemed impractical to offer a replacement, redelivery or re-selection of any damaged or faulty items, we reserve the right to offer an allowance against a repair, or, alternatively, a refund for your purchase minus the delivery fee paid by yourself.
  • We will not be liable for any damage or loss resulting from repairs attempted by you or third parties.
  • We will not accept any returns (including damaged items) on self-assembly items which have been assembled - please check your item fully prior to assembly
  • Trade Price Sofas will not be liable for any damage or loss caused by the 3rd party carriers within your property.
  • If you wish to return your products there will be a standard fee for collection which will be levied at the fee of £49.99 plus any location surcharges. You can see these surcharges on our Delivery Information page. Collection will only be arranged at the place the goods where delivered to originally. In some circumstances collection cannot take place straight away and can take up to 7 working days to be arranged due to the nature of the goods and the courier to be used for collection.
  • If you wish to return the goods yourself or with another courier please return all items to our Birmingham Warehouse with a copy of the purchase invoice attached to all the parts to your order. You are responsible to contact us to inform us of the date and time the goods are expected back to our warehouse.
  • Items must, where possible, be returned in their original packaging. If the original packaging may not be used or has been disposed you are responsible to ensure goods are packaged in a state that they can be collected safely and transported by our couriers. Trade Price Sofas reserve the right to refuse collection of goods which are not securely packaging before collection.
  • Our drivers may remove the packaging on the back of the lorry. If you think you may return any item please be sure to ask for all the packaging.
  • The item(s) must be unused and you must take reasonable care of the goods whilst in your possession.
  • You must ensure the item(s) are wrapped and ready for collection prior to the vehicle arriving.
  • Refunds will be processed after the items have been inspected and can take up to 30 days.
  • For any reason you are not happy with the item and other than damaged or defect than a £50 return charge will aplly.
  • With any issues email your experience with batch number of sofa with picture to email
  • Any items that have been scheduled for collection will need to be wrapped up in the original packaging, failure to do so will lead to the drivers refusing to collect the goods
  • If  you don't have the packaging then we can provide you with the cardboard, x2 sofa bags and sellotape however this will come at a charge of £50


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