FREQUENTLY ASKED QUESTIONS
Q. How safe is shopping on tradepricesofas.co.uk?
It is vitally important to Trade Price Sofas that you can give us your personal and payment details over the Internet in complete confidence; because of this, we have invested in the most advanced site security available, providing all the protection and assurance you need to make any transaction or to give personal information privately and securely. We will also only ever collect information from your with your consent and also in accordance with the Date Protection Act 1998
For more information, please visit our Security and Privacy page.
Q. How do I place an order?
To place an order, choose the 'Add to Cart' option on any individual product page or ‘Buy Now’ on any product multi view page. This will save your product in the shopping cart and will allow you to continue to shop for other products. Once you have finished and you want to Checkout, you can click on the shopping cart icon or 'Checkout' at the top of the website and follow the onscreen instructions to complete your purchase.
Alternatively, you can simply call our sales team on 0121 663 0695 and our team would be more than happy to take your order for you. You can even send us a Request for a Call Back or chat to us via the Live Chat service which is available between 9am – 7pm Monday to Friday and Saturday 9am – 2pm.
Q. What happens when I place an order?
When you have successfully purchased your item our team will send you an automated email to inform you that we have received your order and it is now being processed. You will then receive an email with a Tracking Number to show you how you can track the progress of your order online. 24 – 48 hours before the delivery is due to be delivered to you will receive a call and a text message to inform you of the date and 3 hour time window of the delivery. On the day itself if you happen to be busy and can not wait in for 3 hours, The delivery team will issue you with a 30 – 60 minute pre call service to save those long anxious waits for delivery.
If there happens to be any problems with your order for whatever reason you can trust that our superb customer service team will call you directly to update you on the progress of your order.
Q. What is the 2 man delivery service?
Our Two Man Delivery Company will provide you with an exclusive and prestigious White Glove Room Of Choice delivery experience to our valued shoppers at Trade Price Furniture. Every delivery is handled by our professionally trained and uniformed partners, the TMF Logistics team. From anything to a small mirror to a large setee, every delivery will be in the safest hands possible. If you live on any upper floors, our delivery team will be able to deliver to Room Of Choice depending on the efficiency of the passageway.
Q. How long will my order take to arrive?
Usually delivery is within 1-10 working days of the order (Subject to stock availability). For items that are not in stock you can always enquire before purchasing by contacting us via the Contact Us page and we will respond to your query within 30 minutes maximum. This will give you a general breakdown of the delivery turnaround should the items not be in stock at the present time.
If you have any enquires about when your furniture will be delivered, please email us at firstname.lastname@example.org. You can also phone us at 0121 663 0695.
Q. How much will it cost for delivery?
Delivery is FREE to Mainland England and UK. Every product is available with FREE Delivery and they are all carried out by a professional White Glove Two Man Delivery Team.
If you live outside Mainland UK there may be a small surcharge for delivery applicable. If you live in Lower Scotland the surcharge is £29.99.
If you live in the Scottish Highlands/Scottish Isles (PA, PH, DD, AB IV,KW, HS) Northern Ireland (BT), Southern Ireland (BT), Isle of White (PO), Jersey (JE), Anglesey and Holyhead (LL) Isle of Man (IM) you can call us on 0121 663 0695 and we would be able to provide you with a quote for a delivery to these areas.
For more information on delivery you can visit our Delivery Information page.
Q. I want to cancel an order, what should I do?
If you wish to cancel your order before you have accepted delivery of your products all you have to do is contact us by calling 0121 663 0695 or email us at email@example.com. We will refund your order and this would take 7 working days to process.
If you have received delivery but wish to return the goods to us and cancel the order you can do so and under government law you are allowed 14 days after receiving your goods to notify us that you wish to return your products. We will accept all returns and issue a refund in accordance with our Returns Policy and Terms and Conditions.
Q. I found a product you sell cheaper on another website, what can Trade Price Sofas do?
If you find an item that we sell that is cheaper on another online retail store and you can source the exact same product, we will match the price, along with the same delivery service and payment method. All you have to do is simply open up the Price Match Widget on the far left of your screen and fill out the information and we will contact you within 24 hours with a response.
Please see our Price Promise page for more information.
Q. What payment methods are available?
We currently accept Visa, Visa Electron, Visa Debit, PayPal, Mastercard, Maestro and American Express. All credit/debit card payments are securely protected and automated by our ePayment card processing system.
Alternatively, you can also pay using PayPal if you have a PayPal account. This option is also available on the checkout page.
We may also accept Cash On Delivery Payments for all orders. Please be advised for items that are not in stock you may be asked to make a small security deposit and pay the remaining balance cash on delivery.
For more information on this please visit our Secure Payments page.
Q. Will I get confirmation when I order online?
You will receive an email to confirm that we have received your order and information and that your order has been processed. If we require any more information we will contact you within 24-48 hours of placing your order.
You will also receive an email from our courier partners giving you a personal tracking number and information on how to Track Your Order and Delivery Process.
If you wish to alter any information on your order details please contact us as soon as possible on 0121 663 0695 and speak to our customer service team or alternatively you can email us at firstname.lastname@example.org.
Q. How and when will you contact me to let me know about delivery?
You will receive an email to notify you that your order has been dispatched by us and delivery dates are currently in planning. TMF Logistics will then contact you 24-48 hours before your delivery date to advise you of the 3 hour window your delivery will arrive. This will be done by either a direct phone call from the customer service team, an email notification or an auto text message.
For more information on delivery you can visit our Delivery Information page.
Q. I am not regularly available for delivery, what do I do?
If you have any specific instructions for delivery whether it be specific dates or time frames that you can only accept delivery or maybe you want to change delivery to your work address all you have to do is simply contact us on 0121 663 0695 and we will be able to address that for you and arrange for a delivery time and date around you as best as we can.
Q. I like a particular piece of furniture, can you customise it? (Example: Size)
It depends on the item in question. A lot of our furniture has variations and choices available, covering such options as colour and size to ensure a wide variety of customer choice. If you wish to add your own personal touch to an item(s) you like please feel free to call us and we can advise you if this can be done for you and provide a quote.
If you have any enquires about customising furniture, please email us at email@example.com. You can also phone us at 0121 663 0695.
Q. I have seen a particular product but you have not got it on your website?
We have thousands upon thousands of furniture on our website but if you have seen a product you have your heart set on but we do not have on our website, all you have to do is email us at firstname.lastname@example.org and we can respond to you within 24 hours with a better price than you have seen it advertised by another retailer.
Our website is in the process of expansion, so please check back regularly for new furniture.
If there is an item of furniture you like but it does not take the form of the object you desire, explore the related products underneath. For the most part, our related products cover furniture items by series, so if there is the design for a lamp table you like, it is very likely that a sideboard with the same design is not far away. In the future, we aim to categorise our products by series to make the consumer's journey through our website that much easier.
Alternatively you can contact us on 0121 663 0695 and we will be more than willing to help.
Q. Can you disassemble and/or dispose of my old furniture?
We currently do not offer a service to dispose of old furniture but are working extremely hard to be able to offer this exclusive service for our valued customers. Nevertheless in some circumstances it may be possible to offer this service but please call first to enquire and we will strive to do our utmost to dispose of the furniture for you.
You can call 0121 663 0695 or email us at email@example.com to enquire about a possible disposal or disassembly request. There may be a small surcharge for such a service.
Q. Can I return a faulty item and receive a replacement or refund?
We firstly advise that you check all the items you have ordered are correct and in good condition whilst the delivery team are still there. If you notice any damage please ensure that these are written on the paperwork given to you by the delivery team.
If an item is faulty, damaged or incorrect please ensure that you contact us immediately on 0121 663 0695 or email us at firstname.lastname@example.org. You may be asked to email us pictures of the faulty goods before we can decide on the next course of action. We aim to resolve any faulty goods as soon as possible and amicably with either a refund, replacement or repair of the order.
For more information on our policy on this topic please see our Returns Policy.
Q. Do you have a showroom or a high street shop?
Unfortunately, construction of our Showroom is currently an ongoing project so unfortunately we do not currently have a showroom open to the public. It is however also possible to collect your order from our Birmingham warehouse by appointment booking only. Our Opening Times are Monday – Friday: 7am – 7pm and Saturday: 7am – 2pm.
To book an appointment to come and see us please call 0121 663 0695 and ask to speak to one of our sales managers.
Q. My order has arrived without any/sufficient assembly information/instructions. What do I do?
If you order does not contain sufficient assembly instructions to put it together or you are struggling to assemble the item we can either contact our supplier directly and either liase the information or worse come to worst we can connect you with them so the experts can helps you first hand. We can also email you over further information about the assembly procedure upon request (in some cases even a youtube video may be available to you).
If parts of you order appear to damaged/duplicated/missing you can email or phone us and we will handle your query with quick efficiency which will be resolved for you in no longer than 48 hours.
Q. I would like to change my order/order details. How do I do this?
If you would like to change your ordered goods for others you can simple send us an email to email@example.com or you can call us directly on 0121 663 0695.
Please email us at firstname.lastname@example.org and we'll reply to you as soon as possible. If you wish to include your question in our FAQ, simply state that in your email and we will take the time to approve it. You can also phone us at 0121 663 0695 or contact us at our Facebook and Twitter pages.
Q. My question is not in the FAQ.
if your question is not available on this page we would like you to contact us directly and we can help you in the most efficient way possible.
Please email us at email@example.com and we'll reply to you as soon as possible. If you wish to include your question in our FAQ, simply state that in your email and we will take the time to approve it. You can also phone us at 0121 663 0695 or contact us at our Facebook and Twitter pages.